Return & Refund Policy
7-Day Return Window
We offer a hassle-free 7-day return and exchange policy from the date of delivery. If you are not completely satisfied with your purchase, you may return or exchange the item.
Conditions for Return
- Items must be in their original, unused condition with all tags attached
- Items must be unwashed and unaltered
- Items must be in their original packaging where applicable
- Proof of purchase (order confirmation) must be provided
Non-Returnable Items
The following items cannot be returned or exchanged: sale/discounted items, items damaged due to misuse, and items without original tags.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery via WhatsApp at 0311 709 6337 with photos of the item.
Refund Process
Once we receive and inspect the returned item, refunds will be processed within 7-10 business days via bank transfer or the original payment method. You will be notified via WhatsApp once the refund is initiated.
How to Initiate a Return
WhatsApp us at 0311 709 6337 or email zeerowear4@gmail.com with your order number and reason for return. Our team will guide you through the process.